Easy Returns & Exchanges
UNAFRAID Returns and Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Read below for further specific information and process.
UNAFRAID Leatherworks
All UNAFRAID leather products are handcrafted in-house, ensuring unique artistic variations with no mass production. Custom orders are non-refundable once production starts, typically taking 15 to 45 days, though they may be completed sooner based on demand. By placing an order, you confirm your understanding and agreement with these terms.
Non-Refundable Products
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Sale items and products
Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your credit card company’s policies.
Return Shipping
To return your product, you should mail your product to:
3540 E Broad Street, STE 120-142, Mansfield, TX, 76063, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
3540 E Broad Street, STE 120-142, Mansfield, TX, 76063, United States.